Behind The Magic: Leading Large-Scale Experiences That Guests Never Forget
REC Net Roundtable Podcast | Season 2, Episode 4
What does it really take to create large-scale guest experiences that leave a lasting impact? In this episode of the REC Net Roundtable Podcast, host Justin Leon sits down with Meghan, Director of Special Events & Entertainment at Gaylord Palms Resort & Convention Center, to go beyond the surface of event execution and dive into the mindset, strategy, and leadership required to deliver unforgettable experiences at scale.
From concept to execution, Meghan shares her insights on what separates a “good” event from a truly memorable one—highlighting the importance of intentional design, team alignment, and the ability to adapt in real time. This conversation explores how today’s recreation and hospitality leaders can elevate their programming, inspire their teams, and consistently exceed guest expectations.
Whether you're leading a resort, planning signature events, or building the future of recreation programming, this episode offers real-world perspective and actionable takeaways you can apply immediately.
In this episode, we cover:
• The foundation of designing large-scale guest experiences
• Leadership strategies that drive execution and consistency
• Creating moments that guests remember and talk about
• Behind-the-scenes realities of managing complex operations
• How to empower teams to deliver at a high level
REC Net Roundtable is where recreation and hospitality leaders come together to share ideas, elevate the industry, and shape the future of guest experience.
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Media Contact : Justin Leon
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